Informationen / FAQ Hölloch
For starters: Claustrophobia is a topic that in most cases is the least of the problems. There are tight spots – however, experience suggests that people who use a normal 4 person elevator and do not suffer from claustrophobia, will not encounter any difficulties. For those people who do indeed suffer from being in such elevators, we advise against visiting Hoelloch (with the exception of the short tours).
We also do not encounter fear of heights: as the cave system is dark, and each participant only sees the lighted surroundings by a headlamp –possible large heights will most probably not even be noticed – it being dark you cannot peer into the abyss!
Can you smoke in Hoelloch?
The air in Hoelloch is extremely pure – the first operators wanted to even set up treatments for patients with lung disorders! For this reason it would be a pity if this good air would be polluted. We are grateful that our cave guests – if possible – would refrain from smoking. Exceptions are possible on longer tours e.g. with overnight bivouac stops.
Can I cancel a booked/confirmed tour / What is the Cancellation Policy?
Once the tour has been confirmed to you, it is basically firmly booked. In case of a cancellation, the customer must inform prior to the event in writing and must give the reasons for the cancellation. In case of cancellation, the customer will have to pay the following costs (always in % of the total cost of the whole arrangement):
29 - 20 days prior to the activity: 20%
19 - 14 days prior to the activity: 50%
13 - 1 day prior to the activity: 80%
Day of the activity and/or "no-show": 100%
Please see also the complete version of our Terms & Conditions




